Refund policy

Our 30-Day Return Policy

We want you to feel comfortable shopping with Sinknest. If your purchase is not right for you, you may request a free return within 30 days of delivery. We do not charge a return fee or a restocking fee for returns made under this policy.

To start a return, email support@sinknest.space with your order number and the reason for your request. Our team will provide return instructions and arrange a return shipping label or another return method at no cost to you. Please contact us before sending an item back so we can direct it to the correct return location.

Return Conditions

Please return the item in a condition that allows us to inspect it, with its included components and accessories. For a heated wearable blanket, this includes the controller and any other parts supplied with your order. If you still have the original packaging, please use it to help protect the item in transit.

You may carefully open and inspect your purchase. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible. Photos of the item and packaging can help us resolve the issue quickly, but we will explain what information we need when you reach out.

Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved. Approved refunds are issued to the original payment method. There is no return shipping charge or restocking fee deducted from an approved refund under this policy.

The time it takes for the refunded amount to appear in your account depends on your payment provider. If you have received a refund confirmation but cannot see the funds, please check with your bank or card provider before contacting us.

Cancellations and Order Issues

If you need to change or cancel an order, contact support@sinknest.space as soon as possible. We will try to help before the order is dispatched. If it has already shipped, you may use the 30-day return process after delivery.

If your parcel is lost, arrives damaged, or contains the wrong item, please email us with your order number. We will review the situation and work with you toward an appropriate resolution, such as a replacement or refund.

This policy does not limit any rights you may have under applicable consumer protection laws.